Company file — Old Republic Home Protection

Old Republic Home Protection claims, decoded: caps, clauses, and the denials they're known for

The real-estate-channel veteran (est. 1974): plans that mostly arrive with a home sale, where the evidence file starts empty on closing day.

The basics

Waiting period: 30 days before coverage starts
Service fee (per claim visit): {'note': 'NerdWallet (quotes collected Dec 2025): trade call fee choice of $100 or $125, payable even if the claim is denied. This Old House Louisiana pricing table: $75-$100 (Essential/Standard), $100 (Ultimate/Platinum). ConsumersAdvocate older data: $55-$100 by state/home. Dataset range across sources: $75-$125, varying by state and plan — the $100/$125 choice is the current homeowner-direct figure.', 'range_usd': '$100 or $125 (member chooses at signup; lower fee = higher premium) — state/plan variants $75-$100 also reported', 'source': 'NerdWallet ORHP review, read 2026-10-18; This Old House ORHP review, read 2026-10-18', 'source_url': 'https://www.nerdwallet.com/p/reviews/mortgages/old-republic-home-protection-review'}
Workmanship guarantee: 30 days
Cancellation: {'cite': 'ORHP plan contract text (Cancellation), read 2026-10-18; GA 7.2 (12/2025) terms via orhomewarranty.com, read 2026-10-18', 'gist': "TWO regimes by contract version — read yours. (1) Older brochure contracts (CA 5.3/6.x, AZ 6.0): plan is NON-CANCELABLE except (a) nonpayment, (b) fraud/misrepresentation material to the plan or a service request, (c) mutual agreement, (d) harm/threat to ORHP, employees, service providers or property. If canceled: pro-rata repayment of paid fee for the unexpired term, less service costs incurred and a $50 processing fee; if the math leaves a balance owed for services, ORHP bills the lesser of the net amount due or the unpaid plan fee. (2) Newer terms (GA 7.2, 12/2025): member may cancel any time by written notice (email cancellations@orhp.com); within 30 days of effective date with no services rendered = full repayment (services rendered are deducted); after 30 days = pro-rata repayment of unexpired portion less service costs, with any balance billed at the lesser of the unpaid annual fee or net amount due; ORHP may cancel only for nonpayment or material fraud/misrepresentation, with 30 days' written notice. This Old House also notes a 10% cancellation penalty in some states.", 'source_url': 'https://www.orhomewarranty.com/hubfs/product-pdfs/7_2/ROG/One_Home_Warranty-72-Georgia.pdf?hsLang=en'}

The public record

BBB rating: A+ · Complaints on file: See profile (read 2026-10-18)
The BBB profile

Complaint counts are a record of volume, not a denial rate — no company publishes one, and we don't invent one.

Coverage limits (caps) by plan

PlanPer systemPer appliancePer term (aggregate)
Essential (real-estate channel; = Basic in homeowner-direct naming)———
Standard (real-estate channel; = Deluxe in homeowner-direct naming)———
Ultimate (real-estate channel)———
Platinum (real-estate channel) / Elite (homeowner-direct naming)———

Caps from the published sample agreement / plan terms cited below. Plans vary by state and by the year you bought — your issued agreement controls.

The clauses that decide claims

The denials Old Republic Home Protection is known for

  • Pre-existing condition — item not correctly installed and working properly on the effective date; for non-RE purchases, pre-existing conditions are flatly not covered —
  • Known inspection defect held until proof of repair: defects found at home inspection are excluded until ORHP receives proof of repair/replacement —
  • Improper installation / improper prior repair or modification, wrong capacity, missing parts or components (some cured only on Ultimate/Elite tiers that add improper-installation coverage) —
  • Damage by people, pests or pets; cosmetic defects that do not affect function; manufacturer-recalled/defective items; routine maintenance not paid —
  • Unauthorized self-help: any service performed without ORHP prior authorization is not reimbursed, and ORHP picks the provider —
  • Cash-in-lieu at ORHP's negotiated (below-retail) cost instead of replacement — reviewer pattern of partial offers (e.g. $712 offered toward a $4,000+ furnace in a customer review) —

Run your own situation through the readiness checker — it uses this company's caps and clauses. Already denied? The denial decoder starts with the reason on your letter.

Be ready before it breaks — and fight it right if they say no

Included in the $39 WarrantyDecoded Kit

  • The evidence-file system — the day-one baseline file (photos, serial numbers, inspection report) that makes 'pre-existing' hard to claim
  • Maintenance logs organized by denial reason — each log page names the denial it defeats ('not maintained' dies when the records exist)
  • The claim-call script — what to say when you call a claim in, and the things to never say on a recorded line
  • The denial-appeal ladder — written appeal, escalation, your state's correct complaint door, and the arbitration/small-claims routing your contract actually allows
  • The cash-out worksheet — their 'actual cost' check vs. the real replacement price, so you know the gap before you accept it
  • The renew-or-cancel worksheet — caps against the replacement cost of YOUR oldest systems, with the numbers filled in
Get the WarrantyDecoded Kit — $39

One payment. Yours to keep. For any home warranty company, any plan.

Sources (sample agreement read October 2026; sample dated as published):
{'date_read': '2026-10-18', 'label': 'Sample plan contract — CA 6.2 brochure/contract (primary)', 'sample_date': '2021-10-01', 'url': 'https://www.orhp.com/hubfs/product-pdfs/6_2PDFs/CA_6_2_BrochureM.pdf'}
{'date_read': '2026-10-18', 'label': 'Plan contract — CA 5.3 (primary)', 'sample_date': '2019-06-01', 'url': 'https://cdn2.hubspot.net/hubfs/2596967/product-pdfs/5_3PDFs/CA_5_3_Brochure.pdf'}
{'date_read': '2026-10-18', 'label': 'Terms & Conditions — AZ 7.0 (primary, arbitration/cancellation)', 'sample_date': '2023-11-01', 'url': 'https://www.ORHP.com/hubfs/Brochure/TCs/7_0_TC_AZ.pdf'}
{'date_read': '2026-10-18', 'label': 'Terms — GA 7.2 (primary, newer cancellation regime)', 'sample_date': '2025-12-01', 'url': 'https://www.orhomewarranty.com/hubfs/product-pdfs/7_2/ROG/One_Home_Warranty-72-Georgia.pdf?hsLang=en'}
{'date_read': '2026-10-18', 'label': 'NerdWallet review (secondary: caps, fees, 30-day guarantee)', 'sample_date': None, 'url': 'https://www.nerdwallet.com/p/reviews/mortgages/old-republic-home-protection-review'}
{'date_read': '2026-10-18', 'label': 'This Old House review (secondary: RE-channel tiers, fees by tier)', 'sample_date': None, 'url': 'https://www.thisoldhouse.com/home-finances/old-republic-home-warranty-review'}
{'date_read': '2026-10-18', 'label': 'Insurify review (secondary: refrigerant $20/lb, Elite unlimited, tier caps)', 'sample_date': None, 'url': 'https://insurify.com/home-warranty/companies/old-republic/'}
Your issued agreement controls — plan terms vary by state, tier, and purchase year.

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