Company file — 2-10 Home Buyers Warranty
The builder-warranty giant (a Frontdoor brand): structural warranties for builders, service contracts for resale homes — two different animals under one name.
Waiting period: 30 days before coverage starts
Service fee (per claim visit): {'note': "This Old House (Santa Fe, NM sample quote): choice of $65, $85 or $100, with a Service Fee Buy Down ($85->$65 for +$6/mo) and Save Up ($85->$100 for -$3/mo). The sample contract's Plan Summary prints the fee as a bracketed range '[$0 - $350]' (placeholder across plan types). Fee is non-repaymentable and due when the service request is submitted, even if the breakdown is not covered (contract Sec. 13B). Monthly plans carry a 9.5% processing fee (This Old House).", 'range_usd': '$65 / $85 / $100 (member chooses; higher fee = lower premium)', 'source': 'This Old House 2-10 review, read 2026-10-18; 2-10 sample contract 2DNA25 Plan Summary + Sec. 13B, read 2026-10-18', 'source_url': 'https://www.thisoldhouse.com/home-finances/2-10-home-buyers-warranty-review'}
Workmanship guarantee: 30 days
Cancellation: {'cite': '2-10 sample contract 2DNA25 Sec. 15, read 2026-10-18', 'gist': "Member may cancel any time by phone; effective immediately. First 30 days of the initial term: if no service request filed, full repayment of plan price paid, no administrative fee; if a service request was filed, repayment of price paid less the cost of service provided (and if service cost exceeds price paid, member owes the lesser of the excess or the annual plan price minus price paid), no admin fee; +10%/month penalty on repayments not paid within 45 days. After 30 days (initial or renewal term): pro-rata repayment of unearned price, less cost of service provided, plus an administrative fee equal to the LESSER of one month's plan price or the amount permitted by law. 2-10 may cancel immediately without notice for nonpayment, material misrepresentation, or substantial breach; for other reasons, 15 days' notice with the reason. Auto-renews unless the member cancels at least 3 days before the renewal date. Secondary summaries differ slightly (Retirement Living: 30-day repayment less a $25 processing fee) — contract text above controls.", 'source_url': 'https://www.2-10.com/globalassets/dtc/2dna25-sample.pdf'}
BBB rating: A+ (Money, citing BBB) / A (This Old House; Retirement Living) · Complaints on file: See profile (read 2026-10-18)
The BBB profile
Complaint counts are a record of volume, not a denial rate — no company publishes one, and we don't invent one.
| Plan | Per system | Per appliance | Per term (aggregate) |
|---|---|---|---|
| Simply Kitchen (homeowner retail) | — | — | — |
| Complete Home (homeowner retail) | — | — | — |
| Pinnacle Home (homeowner retail) / Pinnacle (sample contract 2DNA25) | — | — | — |
Caps from the published sample agreement / plan terms cited below. Plans vary by state and by the year you bought — your issued agreement controls.
Run your own situation through the readiness checker — it uses this company's caps and clauses. Already denied? The denial decoder starts with the reason on your letter.
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